customer service team leader.

We are looking for a "Customer Service Team Leader" for our global business partner in industrial solutions sector.

Lead, motivate, and support the customer service team to ensure high performance and efficiency.
Maintain effective and professional communication with B2B customers to ensure high satisfaction levels.
Oversee order management, delivery processes, and customer requests to ensure timely and accurate fulfillment.
Handle customer complaints efficiently, ensuring swift resolution and continuous improvement.
Utilize SAP and CRM systems effectively to track customer data and optimize service processes.
Define, monitor, and improve key customer service KPIs.
Collaborate with sales, logistics, finance, and other departments to enhance the customer experience.
Provide training and development opportunities for the customer service team.
Analyze market and customer trends to develop strategies for improving service quality.