We are looking for a Senior Network Engineer for our business partner.
Handle customer tickets and preparing the solution implementation documents.
Collecting, tracking and fixing the problems.
Researching technical issue.
Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support.
...
On-site support in case of major or critical problems.
Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.
Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process.
Access products E2E analysis and troubleshooting.
Available after hours and weekends as needed and willing to work on-call rotation.
Available to travel domestic, work location is Ankara and Istanbul.
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We are looking for a Senior Network Engineer for our business partner.
Handle customer tickets and preparing the solution implementation documents.
Collecting, tracking and fixing the problems.
Researching technical issue.
Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support.
On-site support in case of major or critical problems.
Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.
Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process.
Access products E2E analysis and troubleshooting.
Available after hours and weekends as needed and willing to work on-call rotation.
Available to travel domestic, work location is Ankara and Istanbul.