We are looking for a 'Service Delivery Team Leader' for our business partner which is a leader in the global container shipping industry.
Reporting to Logistics Manager Customer Service GSC Izmir,
Good knowledge of the shipping and logistics domain,
Serve as the 1st Level of Escalation for Queries from Staff across the floor,
...
Follow up and verify Individual Productivity Accuracy Numbers of the team,
Prepare and analyze reports regarding process dashboards and team performance,
Communicate with counterparts in the Area and seek regular feedback on the team’s performance,
Delivery of service level components, quality, and productivity targets as per QEM and other agreed strategic initiatives,
Own and drive continuous improvement within the process by actively identifying such opportunities through Quality initiatives,
Develop and implement action plans to achieve desired performance levels,
Take an active role in suggesting solutions to management,
Ensure adequate participation of the team in organizational projects like BCM.
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We are looking for a 'Service Delivery Team Leader' for our business partner which is a leader in the global container shipping industry.
Reporting to Logistics Manager Customer Service GSC Izmir,
Good knowledge of the shipping and logistics domain,
Serve as the 1st Level of Escalation for Queries from Staff across the floor,
Follow up and verify Individual Productivity Accuracy Numbers of the team,
Prepare and analyze reports regarding process dashboards and team performance,
Communicate with counterparts in the Area and seek regular feedback on the team’s performance,
Delivery of service level components, quality, and productivity targets as per QEM and other agreed strategic initiatives,
Own and drive continuous improvement within the process by actively identifying such opportunities through Quality initiatives,
Develop and implement action plans to achieve desired performance levels,
Take an active role in suggesting solutions to management,
Ensure adequate participation of the team in organizational projects like BCM.