We are looking for a ''ITSM Manager'' creative, game changer, innovative thinker, who takes initiative and is driven to help improve systems and embraces a culture of teamwork.
Manage, report and communicate on the global performance of IT Service Management processes,
Define, regularly monitor and report SLA’s, OLA’s and, all ITSM relevant KPI’s,
...
itsm manager.
- 4 gün önce yayınlandı
- 30 nisan 2025 tarihinde yayından kalkıyor
nitelikler
Bachelor's degree in Management Information Systems, Computer Information Systems, Computer Science or related fields,
Minimum 5 years of IT and 3 years of managerial experience,
Deep understanding of ITIL approach, principles and processes,
Proven track record in IT Service Management as well as IT Operations,
Good understanding of project management, system/software development lifecycle, (SDLC) methodologies and various industry standard practices, (DevOps, Scrum, PMI)
Relevant certifications (e.g. PMP, DevOps Foundation, ITIL MP, ITIL SL, ITIL Master, etc.) would be advantageous,
Good working knowledge of an IT Service Management, Issue Tracking and Project Management tools,
Excellent communications skills, can talk business as well as technology,
Excellent communication, teaching and negotiation skills,
Ability to work in a dynamic and demanding environment,
Experience managing a team is an asset,
Broad understanding of IT technologies and business consideration,
Participated in ISO 27001, ISO 9001, ISO 14001, ISO 45001, ISO 20000 implementation studies.
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